Join Our Team as a “Charging and CIS Operation Specialist”
We are seeking a highly skilled Charging and CIS Operation Specialist to join a multinational company located in a multiple locations in Egypt.
This role offers an excellent opportunity to grow your career in a dynamic environment.
Key Responsibilities:
Ericsson Charging System Operations:
– Monitor and maintain the Ericsson Charging System (CS) to ensure optimal performance and availability.
– Perform routine checks, system audits, and health checks on Charging Nodes (CCN,AIR, OCC, SDP), and other related components.
– Troubleshoot and resolve issues related to charging processes, including real-time charging, tariff configurations, and rating scenarios.
– Implement system updates, patches, and upgrades to ensure the Charging System is up-to-date with the latest software releases and security protocols.
Ericsson Mediation System Operations:
– Manage and maintain the Ericsson Mediation System, ensuring seamless data processing between network elements and the billing system.
– Monitor mediation workflows and processes, resolving any data discrepancies or processing errors.
– Configure and maintain mediation rules and interfaces to support new products, services, and network elements.
– Collaborate with network and IT teams to integrate new network elements and data sources into the mediation system.
Ericsson Provisioning System Operations:
– Oversee the operation of the Ericsson Provisioning System, ensuring accurate and timely provisioning of customer services and products.
– Monitor provisioning workflows and processes, troubleshooting and resolving issues that impact service delivery.
– Implement changes and updates to provisioning rules and configurations as required by business needs.
– Coordinate with internal teams to support new product launches and service modifications.
Ericsson Voucher System Operations:
– Manage the Ericsson Voucher System, ensuring the availability and accuracy of voucher generation, distribution, and redemption processes.
– Monitor voucher system performance and resolve any issues related to voucher management, including inventory, activation, and usage.
– Update voucher system configurations and manage voucher campaigns to support marketing and business initiatives.
– Collaborate with finance and sales teams to reconcile voucher transactions and ensure accurate accounting.
Ericsson Customer Integration System (CIS) Operations:
– Operate and maintain the Ericsson Customer Integration System (CIS), ensuring effective customer data management and integration with other systems.
– Monitor CIS performance, troubleshoot issues, and implement solutions to maintain system stability and performance.
– Manage customer data integration workflows and processes, ensuring data accuracy and consistency across systems.
– Work with IT and customer service teams to support customer data requirements and enhance system capabilities.
System Monitoring and Reporting:
– Utilize monitoring tools and dashboards to proactively monitor the health and
performance of all systems, identifying potential issues before they impact operations.
– Generate regular reports on system performance, incidents, and changes, providing insights and recommendations for continuous improvement.
– Analyze system data and metrics to identify trends, potential risks, and opportunities for optimization.
Incident and Problem Management:
– Respond to system incidents and outages, performing root cause analysis and implementing corrective actions to restore services.
– Maintain incident logs and problem records, documenting issues and resolutions to improve future incident response.
– Collaborate with internal and external stakeholders to manage escalations and communicate status updates during major incidents.
Documentation and Compliance:
– Maintain comprehensive documentation for all systems, including configuration details, process flows, troubleshooting guides, and operational procedures.
– Ensure all system operations are compliant with company policies, industry standards, and regulatory requirements.
– Participate in audits and assessments to demonstrate system compliance and operational excellence.
Qualifications:
– Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field.
– 4+ years of experience working with Ericsson Charging System, Mediation System, Provisioning System, Voucher System, and CIS or similar telecom platforms.
– Strong understanding of telecom operations, including real-time charging, mediation, provisioning, voucher management, and customer integration.
– Proven experience in system operation, maintenance, and troubleshooting in a telecom environment.
– Excellent problem-solving skills and attention to detail.
– Strong communication and interpersonal skills.
– Ability to work effectively in a fast-paced, dynamic environment.
