Working for one one of Europe’s leading independent payment service provider (PSP) and one of the most trusted payment brands, this entry level role is a great opportunity for someone with customer service experience looking to get into the payments and financial services world.
Your responsibilities
- Provide customer support through all communication channels within our Service Level Agreements.
- Speaking to our customers to deliver a structured solutions with confidence.
- Continuously develop your knowledge of our industry and our customer base, so that you understand our customers’ needs.
- Demonstrate and deliver exceptional problem solving and trouble shooting skills to gain a full understanding of the customers query.
- Whilst speaking to customers gain an understanding the customers business, generate leads for our sales department by recommending alternative products and services that could save the customer money and time.
- Ensure excellent customer service and call standards are delivered at all times.
- Take ownership of customer interactions and constantly strive for customer satisfaction
- Demonstrating the ability to get to know the organisation inside and out, and proactively acting upon your intuition because you know what is right for the business and for its customers
